Terms of Service
Last updated: June 3, 2026
1. The parties
These Terms form a binding agreement between you and Empowerment Support Group LLC("we", "us", "our"), the provider of the EchoSphere Notes service (the "Service"). By creating an account or otherwise using the Service you agree to these Terms.
2. Eligibility and authority
You must be of legal age in your jurisdiction. If you use the Service on behalf of an organization, you represent that you have authority to bind it to these Terms.
3. The Service
EchoSphere Notes provides AI-assisted transcription and clinical note generation for mental health practitioners. The Service is a documentation workflow tool only: it does not provide medical advice, diagnosis, treatment, crisis support, or clinical decisions, and it is not a medical device. You are responsible for any client consent required to record or upload session content, for verifying the accuracy of generated output, and for all clinical decisions. Outputs may be inaccurate and are not a substitute for your professional judgment.
4. Account responsibilities
- Provide accurate information and keep it updated.
- Keep your credentials confidential; you are responsible for activity under your account.
- Promptly notify us of any unauthorized access.
5. Acceptable use
You must not, and must not allow others to:
- Use the Service unlawfully or to violate the rights of others.
- Submit malware or attempt to probe, scan, or breach our security.
- Scrape, reverse engineer, or attempt to extract source code.
- Resell, sublicense, or redistribute the Service.
- Submit content you do not have rights to process, or content that is illegal, infringing, harassing, or harmful.
- Use outputs to generate misleading clinical records, fraud, or harm.
We may filter, restrict, or remove content, refuse outputs, and suspend or terminate accounts that violate these rules.
6. Intellectual property
We own the Service, including software, branding, and documentation. We grant you a limited, non-exclusive, non-transferable right to use the Service within the plan you have purchased. You retain ownership of content you upload; you grant us a limited license to host and process it solely to provide the Service.
7. Payment, subscriptions, and Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payment and handles refunds. Subscriptions renew automatically until canceled, and applicable taxes are added at checkout.
Detailed payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Checkout Buyer Terms at paddle.com/legal/checkout-buyer-terms and our Refund Policy.
8. Suspension and termination
We may suspend or terminate access for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may stop using the Service at any time. On termination, your right to use the Service ends; you may export your data for a reasonable period before deletion.
9. No professional advice; disclaimers
The Service is provided "as is" without warranties of any kind. To the fullest extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement. The Service is not a substitute for licensed clinical, legal, or other professional advice.
10. Limitation of liability
To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill. Nothing in these Terms excludes liability for fraud, gross negligence, or other liability that cannot be excluded by law.
11. Indemnity
You will indemnify us against third-party claims arising from your content, your use of the Service in breach of these Terms, or your violation of law.
12. Changes
We may update these Terms; material changes will be communicated in-app or by email.
13. Governing law
These Terms are governed by the laws of the jurisdiction in which Empowerment Support Group LLC is established, without regard to conflict-of-laws rules. Courts of that jurisdiction have exclusive jurisdiction over disputes, subject to any non-waivable consumer protection rights.
14. Miscellaneous
These Terms are the entire agreement between us and supersede prior agreements. You may not assign them without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is unenforceable, the remainder remains in effect.