Refund Policy
Last updated: June 3, 2026
EchoSphere Notes is provided by Empowerment Support Group LLC. We want you to be satisfied with your purchase.
30-day money-back guarantee
If you are not satisfied with your subscription, you may request a full refund within 30 days of your initial purchase or renewal date.
How to request a refund
Refunds are handled by our payment provider and Merchant of Record, Paddle. To request a refund:
- Visit paddle.net and look up your order using the email address you used at checkout, or
- Contact our support team at the email address listed in your account and we will assist you.
What happens next
Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank. Your subscription will be canceled when the refund is processed and access to paid features will end at that time.
Cancellation without refund
You can cancel a subscription at any time to prevent future renewals. Cancellation alone does not trigger a refund of the current billing period; submit a refund request as above if you want money back.